Terms and Conditions

Terms and Conditions

1. About PapaMask

Company information:
Elias Johanna
Gunnarshagsgatan 13
52347 Ulricehamn
Tax ID: SE200002180172

If you would like to contact us, please email papamaskhelp@outlook.com with your question and contact details. We will reply as soon as possible.

2. Orders

Once you have completed your order, you will receive a confirmation by email. It contains all details about the products, the price, and the billing and shipping addresses.

If any information in the order confirmation is incorrect, please contact us immediately at papamaskhelp@outlook.com.

3. Shipping

Most orders are processed within 3–5 business days. After that, you will receive a tracking number by email so you can follow your order until it arrives at your door. Total delivery time is usually 5–8 business days.

If there is a delay (and we have not informed you in advance of a longer delivery time), please contact us at papamaskhelp@outlook.com.

Please note that high shipping volumes at the carrier may cause delays. We appreciate your understanding, as these circumstances are beyond our control.

4. Prices

All prices are shown in US dollars (USD) or euros (EUR). Prices do not include VAT or any import duties or fees, which are the customer’s responsibility.

We reserve the right to change prices due to changes from our suppliers, typographical errors in price lists or incorrect pricing information.

5. Right of withdrawal

When you buy products through our website, you have 30 days to exercise your right of withdrawal, counted from the day you receive the product.

5.1 To exercise your right of withdrawal:

  • Let us know that you wish to exercise your right of withdrawal by emailing papamaskhelp@outlook.com. Include your name, address, email address, order number and the products you wish to return.
  • The products must be returned as soon as possible and no later than 30 days after you have informed us.
  • You are responsible for the return shipping costs and for making sure the products are returned in good condition, properly packed and in their original packaging.
  • If a product has been used or damaged, we may deduct an amount corresponding to the loss in value.

6. Complaints and warranty

All products are inspected before shipping. If a product nevertheless arrives damaged or defective, we will fix the problem free of charge in accordance with applicable consumer protection law.

We offer a 12-month warranty on our products.

Always contact us for approval before returning a defective product. Complaints must be made as soon as possible after the defect is discovered.

6.1 How to make a complaint:

  • Email papamaskhelp@outlook.com with your name, address, email address, order number and a description of the problem.
  • If we cannot fix the problem or replace the product with an equivalent one, we will refund you in accordance with applicable law. We will cover the return shipping costs once the complaint has been approved.
  • We reserve the right to reject a complaint if the product is found not to be defective under applicable consumer protection law. In the event of a dispute, we will follow the decisions of the Swedish National Board for Consumer Disputes (ARN).

7. Limitation of liability

We are not liable for any indirect damage that may arise as a result of the product.

We accept no liability for delays or errors due to circumstances beyond our control (force majeure), such as labor disputes, fire, war, decisions by authorities or failures of delivery by suppliers.

We are also not responsible for any changes to products or product information made by the supplier.

8. Product information

We reserve the right to correct typographical errors on the website and for products to sell out. We cannot guarantee that product images exactly match the product’s real appearance, as color differences may occur due to screens, photography or resolution. However, we always try to show products as accurately as possible.

9. Changes to the terms and conditions

We reserve the right to change these terms and conditions at any time. Changes will be published on the website and are considered accepted when you place an order or visit the site.

10. Dispute resolution and governing law

If a dispute cannot be resolved directly with our customer service, you can turn to the Swedish National Board for Consumer Disputes (ARN).

Customers in other EU countries can also use the European Commission’s online dispute resolution platform.

We will always comply with the decisions of ARN or the relevant dispute resolution body.

Any dispute relating to the interpretation or application of these terms and conditions is governed by Swedish law.

11. Uncollected parcels

Parcels that are not collected will be returned to us. For uncollected parcels, we charge a fee for return shipping, administration and handling, currently 15 EUR or 15 USD.